Showing posts with label call centers. Show all posts
Showing posts with label call centers. Show all posts

Friday, March 23, 2012

AT&T Slams FCC Over T-Mobile Lay-Offs

AT&T commented publicly Friday in regards to T-Mobile’s announcement on Thursday to cut as many as 1,900 jobs from its nationwide call centers. AT&T had promised to preserve U.S. call center jobs and even bring others back from overseas if the Federal Communications Commission and the Department of Justice approved its proposed $39 billion acquisition of T-Mobile USA. Ultimately, however, the merger was shot down and now AT&T is saying “we told you so.” The FCC argued that the merger would cost jobs, not preserve them, and that rejecting it would save jobs. Rarely are a regulatory agency's predictive judgments proven so wrong so fast.

Thursday, March 22, 2012

T-Mobile To Eliminate 1,900 US Call Center Jobs

 


T-Mobile USA CEO Philipp Humm sent word to his employees today that the company will be shuttering seven call centers, cutting a total of 3,300 jobs in the process. Affected employees will have the option of relocating to any of the 17 remaining call centers throughout the country, where 1,400 new positions will be available, essentially bringing the net job loss to 1,900. The call centers affected include Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon.